For Our Specialists, Patient Experience is a Passion

There is no single path to improving the patient experience. It can take a lot of hard work to create the culture and healthcare environment that will reduce patient anxiety, enhance satisfaction scores and improve reimbursements, but CHAMPS Patient Experience specialists know how to make it happen.

For our specialists, patient experience is a passion. In the new era of CAHPS scores and value-based purchasing, we understand that pressure on healthcare providers to ensure a positive patient experience has never been greater.

Our specialists, who work in partnership with Carol Santalucia, a nationally recognized leader in patient experience with more than 30 years of expertise, can provide a variety of services that are proven to enhance your organization’s patient, employee and family healthcare experiences. We believe that providing an optimal patient experience not only makes sense intuitively but also leads to improved healthcare outcomes, increased patient loyalty and an enhanced financial position for our clients. 

CHAMPS Patient Experience specialists will begin with an assessment that looks at every aspect of how care is delivered. Through interviews, shadowing, observations and data analysis, CHAMPS Patient Experience specialists will develop a series of customized recommendations for the future that will enable you to create an optimal patient experience. Customized services include:

Creating a Patient-Centered Culture   

• Infrastructure Enhancement and Development
• Leadership and Management Development

• Service Training and Education Programs
• Service Recovery Programs
• CAHPS Best Practices