For Our Specialists, Patient Experience is a Passion
There is no single path to improving the patient experience. It can take a lot of hard work to create the culture and healthcare environment that will reduce patient anxiety, enhance satisfaction scores and improve reimbursements, but CHAMPS Patient Experience specialists know how to make it happen.
For our specialists, patient experience is a passion. In the new era of CAHPS scores and value-based purchasing, we understand that pressure on healthcare providers to ensure a positive patient experience has never been greater.
Our specialists, who work in partnership with Carol Santalucia, a nationally recognized leader in patient experience with more than 30 years of expertise, can provide a variety of services that are proven to enhance your organization’s patient, employee and family healthcare experiences. We believe that providing an optimal patient experience not only makes sense intuitively but also leads to improved healthcare outcomes, increased patient loyalty and an enhanced financial position for our clients.
CHAMPS Patient Experience specialists will begin with an assessment that looks at every aspect of how care is delivered. Through interviews, shadowing, observations and data analysis, CHAMPS Patient Experience specialists will develop a series of customized recommendations for the future that will enable you to create an optimal patient experience. Customized services include:
Creating a Patient-Centered Culture
Improving the Patient Experience as Measured by CAHPS
- Infrastructure Enhancement and Development
- Leadership and Management Development
Developing and Implementing a Patient Navigation Program
- Service Training and Education Programs
- Service Recovery Programs
- CAHPS Best Practices
Delivering Patient-Focused Keynote Presentations
Providing Opportunities to Share Best Practices
Regardless of where you are in the process, CHAMPS specialists can help your organization reach its goals. We believe in maintaining a long-term relationship with our clients in order to ensure sustainability. Excelling as industry-thought leaders, CHAMPS collaborates with like-minded business partners to provide our clients with the most comprehensive solutions to their patient experience challenges.
For patients, every detail of every interaction shapes the unique quality of their experience. Contact us to learn how your organization can benefit from enhancing patient experience and how we can help get you there.