Before Practice Coaching, There Was Lay Patient Navigation | PX Perspective

Before Practice Coaching, There Was Lay Patient Navigation

Posted by Sarah Fay
Sun, Jun 1, 2014 @ 12:00 AM

Before Practice Coaching, There Was Lay Patient Navigation

On May 27, Angela Townsend wrote an article that appeared on the front page of The Plain Dealer “Coaches found to aid care for kids,” which highlights the use of practice facilitation (or practice coaches) as a way of increasing primary care adherence. 

This article intrigued me because the concept of practice coaches is similar to that of lay patient navigation. Lay patient navigators have worked toward increasing primary care adherence across the country for the last few years. In addition to the process and quality improvement pieces, lay patient navigation helps to enhance the care team’s relationship with the patient and ensures the patient's compliance with their care – preventive or not. 

Bottom line – the goal of lay patient navigation is to inform and empower patient and families, while removing their barriers to accessing care. The lay patient navigator also plays a role in preparing a proactive care team. The combination of these activities leads to improved outcomes, reduced costs, better access and an enhanced patient experience. Are you utilizing your lay patient navigators properly? 

On June 19, Mary McLaughlin-Davis of Lakewood Hospital, a Cleveland Clinic hospital, and I will be giving a poster presentation on the impact of patient navigation at the CMSA 2014 Conference and Expo. Stop by PP06 between 11 a.m. and 2:45 p.m. to check out our presentation. We hope to see you there!

Next Post >

Posted in

Add your comment



PX Perspective

Join CHAMPS experts by sharing your PX Perspective as part of our open forum on patient experience.


©2015 CHAMPS Healthcare | 1226 Huron Road East | Cleveland, OH 44115
ph: 216.696.6900 | f: 216.696.1875 | toll-free: 800.362.2628 | Privacy Policy | Contact Us
A Business Affiliate of: The Center For Health Affairs